Notice Letter to Contractors and Vendors

Dear Vendor/Contractor/Customer doing business in the State of New York, 

PromptCare is committed to complying with all applicable laws and regulations. As a PromptCare vendor or contractor you help us achieve this goal. The PromptCare Vendor Code of Conduct provides valuable information related to how state and federal rules impact our processes. The Code of Conduct also provides minimum standards and necessary information related to PromptCare processes, reporting requirements and policies which all vendors/contractors are expected to adhere to when providing goods and services for PromptCare. 

PromptCare expects all vendors, contractors and other affected individuals and entities to complete annual compliance training including fraud, waste, and abuse training. Please find a copy of our current Code of Conduct, Compliance Statement with Vendor Code of Conduct which is also located on our web page at 

Please review and distribute this letter and the attached documents to your organization’s personnel who may be engaged in conducting business activities with PromptCare.  

PromptCare also wants to provide all those partnering with our company with the opportunity to be engaged in compliance efforts. PromptCare encourages and expects contractors, vendors, and all affected individuals to report any questions, concerns or suspected violations to their designated PromptCare representative, PromptCare’s compliance department or through our Compliance Hotline by phone at 844-410-0049.  

All vendors are also required to screen all personnel and subcontractors for eligibility to participate in federally funded health care programs. PromptCare will not conduct business with any vendor excluded, debarred, or ineligible to participate in federal or state health care program such as Medicare or Medicaid. Vendors are responsible for periodic checks of the following State and Federal databases: (a) New York State Office of the Medicaid Inspector General Exclusion List; and (b) Health and Human Services Office of Inspector General’s List of Excluded Individuals and Entities. 

We appreciate your cooperation and partnership in these efforts to meet or exceed federal and state regulatory expectations. If you have any questions, please reach out to your infusion pharmacy or respiratory representative. 

Thank you for your consideration. 


The PromptCare Compliance Team