There is a number to call on the PromptCare sticker that is placed on your equipment. If you call during regular business hours (M-F, 8:30-4 p.m. EST), follow the phone prompts to report an equipment issue. If you are calling after hours, please follow the appropriate phone prompts and a member of our team will call you back within 20 minutes.
You can order your supplies by emailing your assigned Customer Service Representative or by using the VerbalCare app on your device.
If there is an equipment recall, we follow the FDA and manufacturer mandates by sending a letter with the necessary information to those patients who are impacted. We also usually post this information on our website. If there is a ventilator recall, we may call impacted patients to explain the recall details and provide instructions per the manufacturer.
It’s important you keep PromptCare informed of any changes to your insurance. Please call 800-776-6782 to inform us of any insurance changes.
- Pay online: click on the Pay My Bill button at the top of this page
- Pay by phone:
HomeTown Oxygen: 877-789-1527
- Mail your payment directly to:
The PromptCare Companies
PO Box 829795
Philadelphia, PA 19782-9795
Patients usually need their medical provider to send an order to PromptCare to discontinue the equipment and schedule a pick up.
Invasive ventilation is when oxygen is delivered to the lungs through a tracheostomy tube that is connected to a ventilator machine. It is used to assist breathing when patients cannot breathe on their own.
Non-invasive ventilation is a type of breathing support usually given through a face mask or mouthpiece. Non-invasive ventilation is used to treat a variety of respiratory conditions.